Shipping

Choosing a Delivery Date

Normally, we would only touch on this topic around the holidays, but this year, as shipping carriers have continued to be overwhelmed since mid 2020, we have no doubt there will be unexpected delays.

With that in mind, we are strongly suggesting that you plan to have an entire day (two is even better) separating the day you request your order to be delivered, and the day on which you plan to enjoy your order. For Christmas Day dinners, please aim to have your order arrive no later than Wednesday, Dec 22nd. The product will be absolutely safe in your fridge until the 25th, and you won't have to worry about any last minute shipping screwup stress.

 

Ground versus Express Shipping Methods

For all our customers on the west coast, in years past, we've had great success shipping with Golden State Overnight (now GLS). GLS offers a very competitive price for Ground shipping on the West Coast, and during non-peak shipping months, are a great option to use. However, with the expected influx of holiday shipping, we do not recommend using GLS shipping for any orders that are going out between the 13th-28th of December. GLS has informed us that they will not be able to honor any claims for packages delayed in transit during the month of December, which means that we would be unable to offer reships or refunds for packages that get stuck or lost in transit.

To that end, we are suggesting that if the delivery is for the latter three weeks of December, to chose FedEx Express 2nd Day Air. It might seem counterintuitive to chose FedEx 2nd Day Air, when Ground is usually an Overnight transit to your location, but the major difference here is the service level. FedEx Express has incredibly higher success rates compared to Ground, we’re talking “as close to a sure thing” versus “maybe you’ll see that box in a week or so.”

We completely understand that asking you to select a shipping method that costs more than what we usually charge for your shipping location flies in the face of logic, but the service that we as a shipper have experienced from shipping companies across the board this past 14 months so far is abysmal. We’ve built our entire business on a foundation of strong customer service, and in no way do we want any of our customers missing a special event or important dinner due to a shipping delay.  

 

Shipping Options

We offer several different methods of shipping, some of which are dependent on where you live. For the majority of states, we recommend going with 2nd Day Air shipping; it is the most cost-efficient, and our specially designed boxes are capable of going 3 full days without external refrigeration. For those of you on the West Coast, we can ship via GLS for the most cost efficient method. 

Timing Your Delivery

We strongly suggest that you plan to have your steaks arrive at least one full day before you plan on cooking. Because shipping complications are often out of our control, we've found it is safest to have a day of "buffer" between arrival and your planned usage date. 

Signature Options

Our baseline is to send all packages designated as "no signature required" – this allows the package to be delivered without you having to sit at home all day. If you prefer your order to go as 'signature required', just drop us a note in the comments section during checkout and we’ll make sure to accommodate.

Shipping Costs

Cart Total

GLS Ground

2nd Day Air

Standard Overnight

Priority Overnight

$0 - $170

$10

$30

$55

$60

$171 - $250

Free

$35

$60

$65

$251 - $450

Free

$40

$65

$70

$450 +

Free

$45

$70

$75

 

GLS Ground

We offer GLS Ground shipping to all locations that are within 2 transit days of our facility as our most cost effective shipping method. We include ample frozen ice packs in our boxes to ensure that the product gets to you in perfect condition. If weather is particularly hot in your area, just add a note in the comments section during checkout that’d you like us to add extra ice and we’ll be happy to accommodate you.

During the summer months (or during particularly hot spells), items that are shipped frozen may experience some surface thaw during transit. You don’t have to worry about throwing these in your freezer for later use, or they can be kept in the fridge for 3-4 days.

FedEx 2nd Day Air

Our preferred method of shipping, FedEx 2nd day will deliver a package in 2 business days. Less expensive than Standard Overnight, it also gives some wiggle room in the rare case that a package encounters problems en route.

FedEx Standard Overnight

Standard Overnight ensures that a box will spend 1 day in transit, and will arrive at your location before 5pm.

FedEx Priority Overnight

Priority Overnight ensures that a package arrives before 10:30am (unless shipping to a rural address, in which case the package arrives before 4:30pm).