Hello again, Bryan here. While we hope you never need this section, Katie insisted we spell things out clearly (she’s usually right about these things).
If for any reason you’re not completely satisfied with your order, we genuinely want to make it right. Simply give us a call at (415) 472-4488 or shoot us an email at [email protected] within 7 days of delivery, and we’ll get you sorted out.
How We Handle Issues
- Due to the perishable nature of our products, we can’t accept physical returns (nobody wants that)
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We’ll evaluate each situation on a case-by-case basis and work with you to make it right, whether that’s a refund, credit, replacement, or another solution that restores your confidence in us
- Refunds will be credited back to the original payment method you used at checkout
- All approved refunds will be processed within 2 business days of your request
A Word About Shipping Addresses
Please check all shipping addresses carefully before completing your order. We pack your beef with obsessive care and ship it exactly where you tell us to send it. Unfortunately, damage, spoilage, or non-delivery due to incorrect or incomplete shipping addresses voids our guarantee. Double-check those apartment numbers, building names, and zip codes, we want your beef to end up in your hands, not your neighbor’s.
Reach Out Anytime
For any questions or concerns about your order:
- Phone: (415) 472-4488 (Monday through Friday, 7am to 4pm)
- Email: [email protected]